Here are the answers to a few of our frequently asked questions. If you don’t see what you’re looking for below, please contact us.

What area do you serve?

We serve seniors in towns and cities in the greater King County area, including south to Auburn and Federal Way, north to Lynnwood and Woodinville, east to Bellevue and Issaquah, and west to Edmonds and Seattle.

What is home care?

Home care is one-on-one care provided to a senior or other individual by a professional caregiver to assist with routine activities such as bathing and dressing, meal preparation and housekeeping, shopping and getting to appointments and much more. It increases quality of life, social engagement, safety, overall happiness and independence

Why or when is home care typically needed?

There are as many answers to this as there are home care clients. Some common situations include:

  • Your parents can’t care for themselves the way they used to and you can’t meet their needs either—due to time, location or other constraints
  • You’ve been providing a lot of assistance to your spouse but now find your own health or weakness keeps you from maintaining that level of care
  • You or a family member are planning for an upcoming surgery and need temporary assistance during the recovery period
  • A relative is being discharged from the hospital or skilled nursing and needs temporary or ongoing care to be safe and comfortable at home
  • You are your loved one’s primary caregiver but you need respite care to give you a regular break or allow you to take a vacation
  • A friend or family member very much wants to stay in their own home and enjoy as much independence as possible but a chronic illness or dementia limits what they can do for themselves
  • A friend or family member lives in an assisted living community but still needs some additional help
  • A friend or family member is in skilled nursing or the hospital and you want to ensure they have more constant monitoring, support, companionship and advocacy than you can provide

Of course, these are only a few examples. Home care can provide support to almost anyone for a temporary or ongoing need.

Am I or my loved one too sick or too healthy for home care?

Probably not. Home care can be provided round the clock for bedbound clients who are near end-of-life. It can also be scheduled just a few hours a month to provide an enjoyable outing for a senior or time off for a family caregiver

Isn’t it expensive?

No one would probably call it inexpensive, but compared to the costs of falls, emergency room visits, hospitalizations, losses of mobility or independence, isolation and loneliness, you may well find it more valuable than expensive.

How can I pay for it?

Home care is paid for in a variety of ways. Home care is not typically covered by health insurance but there are other options that you should consider:

  • Direct payment through investment and retirement income
  • Liquidation of investments or transfer of assets; if you’ve saved for a rainy day, this is it
  • Long term care insurance
  • Pooled family resources
  • Veteran’s benefits
  • Use of life insurance: “life care funding”
  • Reverse mortgage
  • Benefits through special associations such as Native Americans, holocaust survivors, etc.
  • Assistance from special organizations such as disease-based groups, local religious groups, etc.

How is it different from home health?

Even professionals unfortunately can confuse the terms and their usage can vary state-to-state. The best way to understand it is that home health is episodic, specialized and prescribed, and home care is not.

For an example of home health—after a hospitalization a provider may order two weeks of nursing and physical therapy visits. A nurse and a physical therapist will then visit the patient at home, perhaps 1- to 2-times per week for two weeks, staying for about a half hour at each visit to specifically teach the patient about medications, physical therapy exercises and the like.

A home care professional will typically be staying for four or more hours, as often as desired, to help with routine activities from getting out of bed to getting the laundry done to walking the dog. Professional caregivers work in concert with home health providers to, for example, regularly remind and encourage clients to do their PT exercises or follow the special diet the nurse provided.

How is it different from hospice?

Like home health (above), hospice provides brief and specific care. In the case of hospice, this is when a medical provider expects that a person has six months or less to live. Hospice clients will still need round-the-clock care from family and/or professional caregivers. Home care can provide this round-the-clock care when families are not able to be present. And families often choose and benefit from having a professional caregiver even when the family is present—it lets the family focus on their relationship with their loved one, support each other, and not have to worry about learning new and sensitive skills such as continence care and medication monitoring.

How does it work?

At A Helping Hand Homecare our process is simple and easy:

  1. Call us and discuss your needs. Allow us to get to know your concerns. Schedule step 2.
  2. Meet in person at your home or other convenient location for a free consultation and assessment which will let you detail all your needs, wants and expectations. Our expert Client Services Managers will share all the details involved and answer all your questions.
  3. Determine a “start of care” date and an ongoing (or temporary) schedule according to your desires.
  4. Get started. Our professional staff will provide you with information about your caregiver, a Communication Log, and will follow up to ensure your satisfaction.

What kinds of training and certification do professional caregivers have?

Our professional caregivers are typically certified as a Home Care Aide (HCA) or Certified Nursing Assistant (CNA, which is the same as an NAC). Some are Nursing Assistants Registered (NAR) with years of caregiving experience. They are all required to complete 12 hours of continuing education per year.

How are A Helping Hand Homecare caregivers chosen and vetted?

All our caregivers undergo a rigorous interview, credential verification and orientation process. We also continue to monitor and train our caregivers. Our steps include:

  • Background checks at hire
  • Written caregiving test
  • Twelve hours annually of continuing education which we tailor to our clients’ needs
  • Annual re-certification verification

You should also know:

  • We employ a large number of caregivers to ensure our abilities to meet your needs and find a good fit
  • We care about our caregivers. We provide them paid time off, paid continuing education time, additional pay for nurse delegation, merit raises and regular communication from our Client Services staff and RNs

Why choose A Helping Hand Homecare?

  • Convenient, customized and compassionate care
  • Locally owned company with more than 15 years in business
  • RN management and supervision
  • State licensed, insured, and bonded
  • Accepted by long term care insurance
  • Caregivers are licensed nursing assistants and home care aides who pass background checks and complete continuing education
  • Free initial consultation and care plan; Saturday appointments available
  • Free quarterly quality assurance visits
  • Management and scheduling staff available 24/7/365
  • Online access to our “family room” which allows you or your loved ones to view your caregivers, your schedule, create your own shared calendar and see your invoices

We assist seniors with everyday tasks to end-of-life care.